Shipping policy
Thank you for choosing Kitcheneries. We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and important information regarding your orders.
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been processed and shipped, you will receive a confirmation email or message containing your tracking information, if available.
Shipping Coverage
Kitcheneries currently delivers across multiple regions and cities. Delivery availability may vary depending on your location and courier service coverage.
For remote or hard-to-reach areas, shipping times may be slightly longer than standard estimates.
Estimated Delivery Time
Estimated delivery times may vary based on your location:
- Major cities: 2–5 business days
- Other regions and remote areas: 5–10 business days
Please note that delivery timelines are estimates and may occasionally be affected by factors such as weather conditions, public holidays, courier delays, or high order volumes.
Shipping Charges
Shipping charges are calculated based on:
- Delivery location
- Product size and weight
- Current shipping promotions
Any applicable shipping fees will be clearly displayed during checkout before payment confirmation.
Order Tracking
Once your order has been shipped, tracking details may be provided through email, SMS, or your account dashboard, allowing you to monitor the status of your shipment.
Delivery Attempts
Our courier partners may attempt delivery multiple times. If the customer is unavailable during delivery attempts, the order may be returned or delayed.
Please ensure that your shipping address and contact information are accurate to avoid delivery issues.
Delayed or Lost Shipments
While we work with reliable shipping partners, occasional delays may occur beyond our control. If your order is significantly delayed or appears lost in transit, please contact our support team so we can assist in resolving the issue promptly.
Damaged Packages
If your package arrives visibly damaged, please:
- Take clear photos of the package and product
- Report the issue within 48 hours of delivery
- Contact our support team with your order details
We will review the case and arrange an appropriate solution where applicable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Kitcheneries is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses submitted during checkout.
International Shipping
International shipping availability may vary depending on the destination country and customs regulations. Additional customs duties, taxes, or import fees may apply and are the responsibility of the customer.
Policy Changes
Kitcheneries reserves the right to update or modify this Shipping Policy at any time without prior notice. Updated policies will be posted on this page.
For any shipping-related questions or assistance, please contact us through: